This, from my daughter, regarding her family’s recent experience with UAMC, Tucson, AZ:
Of course I don’t have time for this, but I will briefly jot down our experience with the U of A MC.
Gummy’s MRI was scheduled for 11:30. He was not allowed to eat after midnight. They knew he was a special needs child and still could not get him in earlier. We arrived as requested at 9:30. They did not speak to us when we checked in, only told us to write our name on a piece of paper and put it in a basket. About 10:00 I went up to see if we were even in the right place. The receptionist said she was about to call me and to fill this paper out.
The paper covered all the questioned I spent an hour answering on the phone when one of their nurses had called the house last week.
By 11:00 we had not been spoken to again so I asked if we were going to be called. They let me know that they had had some emergencies and they would get to us. By 11:30 we were taken to a changing room and the nice man let us know that the last anesthesia patient had not done so well and when they had him stable, we were next.
GREAT! Just what I want to hear!
In the changing room with a hungry and thirsty little man for another 30 minutes. Then off to a prep room, taken there by who knows who? because she failed to tell us who she was. She did not put an ID tag on him and he still did not have an allergy bracelet on, but he is in a gown and in a prep room about to be sedated.
A woman comes in and identifies herself as an anesthesia DR. I asked her to please get him an ID bracelet and an allergy alert. Then we discussed the procedure and by 12:30 he was asleep. Two hours later they called us back. They had put an IV in his foot! The only place he has sensation and real feeling. The worst place they could have put an IV.
All and all, he came out safe and we took our baby home. I did not feel like we were treated with courtesy and respect nor did I feel like our baby was in competent hands.
I will avoid all future encounters with this facility.
Thanks for the rant- Love you guys!
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